Technical Support Options

Existing customers seeking support for our MDaemon Hosted or Security Gateway Hosted services should submit a request by visiting your private portal:
MDaemon Hosted Portal Sign-in | SecurityGateway Portal Sign-in

ATTENTION ALL CUSTOMERS: ⚠️Critical Software Update required for all supported versions of MDaemon. Effective June 29, 2023.

NOTE TO RETURNING CUSTOMERS: Our new website launched on November 14, 2022. Existing customers with orders prior to that date must create a new account using the same historical email address in order to receive applicable discounts and view and search order history.

OUTAGE NOTICE: We will be performing system-wide upgrades on Saturday, September 28, 2024 starting at 8 AM CT. The duration of the outage is estimated at 4 hours. Impacted systems include software license purchases, software licensing and activation, software downloads, and other website functions. This notice will be removed once all systems are online and operational.

2024 Christmas and New Year's holiday hours: Closed December 24th and 25th, available starting at 12 PM US CT on December 26th.

Then, closed starting at 12 PM US CT on December 31st, and closed on January 1st, 2025.

⦿ End of Support Notice: Support for MDaemon 21.x, MDaemon Connector for Outlook 6.x, and SecurityGateway 7.x ended on March 1, 2026. Upgrade to a supported version to continue receiving support and software updates.

See a full list of Supported Products →

Email Support

Free to all customers - 3 to 5 business day email response.

Priority Support Agreement subscribers - 1 business day email response. Learn More

Email support is available during our normal business hours and for all of our Supported Products.

Need help with something specific? Be sure to check our Knowledge Base Articles for help with common issues.

Request Email Support

Phone Support

Per Incident fee without Priority Support Agreement.

Priority Support Owners receive unlimited support with no additional fees.

Live phone support is available for all of our Supported Products.

$120.00 USD per incident fee

US Toll Free: 1.866.601.2586
International: +1.817.601.3222

Phone Support is available M-F 7 am to 4 pm US Central Time, excluding weekends and U.S. Holidays

Priority Support

1 business day response email + priority phone support.

Our most popular and recommended support option.

A Technical Support Agreement includes these benefits:

Pre-paid unlimited priority email and phone support for the term of the agreement.
Priority over all other types of support.
Better budget management by eliminating unforeseen operating and IT expenses.

Supported versions of MDaemon are eligible for priority Technical Support Agreements (sold per product). An MDaemon agreement includes priority support for its licensed features (MDaemon Connector for Outlook, AntiVirus, and ActiveSync). Security Gateway includes Priority Support at no additional charge.

Learn More | Buy

Need additional assistance?

Customer Service

Our Customer Service team is available to assist with general questions related to the purchase and use of our products, including:

General sales questions
Software product inquiries
Software licensing or activation issues
Assistance with purchases
Website issues

Visit our Contact Us page to see our hours of operation.

US Toll Free: 1.866.601.2586
International: +1.817.601.3222
Email: sales@help.mdaemon.com

Live Chat: Find our chat icon at the bottom of this page.
(Chat is visible only when agents are available.)